Author Topic: Mitel 6920 Headset Issue  (Read 1105 times)

Offline Brassy

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Mitel 6920 Headset Issue
« on: June 30, 2022, 07:50:01 AM »
Good afternoon,

Hoping someone may be able to help.

I have a Plantronics Savi 7210 headset and the APS-11 hook switch to be able to answer calls via the headset. However I'm unable to answer/end calls. The Mitel 6920 is set to Headset Audio mode and DHSG is enabled, I can hear audio through headset but when I click the function button it just beeps and turns the base icon from green to off without accepting/ending the call.

Has anyone had success with this headset and getting the call answering to work on a Mitel 6920?

Many thanks.


Offline sunspark

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Re: Mitel 6920 Headset Issue
« Reply #1 on: June 30, 2022, 01:21:57 PM »
In the user COS , put NO in :

Head Set Switch Mute
Itegrated DECT High Power - Enabled
Integrated DECT Wideband - Enabled
 
« Last Edit: June 30, 2022, 03:59:54 PM by sunspark »


 

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