Author Topic: Nupoint Call Director.  (Read 1248 times)

Offline JosIPVG

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Nupoint Call Director.
« on: June 27, 2022, 07:08:05 AM »
Hey guys n gals!

strange one on an inherited system that we took over for service.

We want a ringgroup to overflow to a nupoint box with calldirector enabled to offer a menu and then flow back into the ringgroup.

Currenty i have a nametagg huntgroup 6126 wich corresponds to the mailbox 6126 , the box has Fcos with Calldir enabled.
CFA to a HCI reroute Hgroup with a new port in it.(wich shows as idle/registered)
made a linegroup with a port wich has the calldir interface selected.

when i have it set up like this and try to call 6126 internally it just keeps ringing i have tried multiple things to get this to work but no matter what i end up with indefinate ringing or WELCOME TO THE MESSAGE CENTRE :o :o :o :o


Offline ZuluAlpha

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Re: Nupoint Call Director.
« Reply #1 on: June 27, 2022, 09:36:10 AM »
There's a lot going on here. Why not just set the Call Rerouting 1st Alternative of the Ring Group to go to voicemail and have the Call Director do the rest?

Offline billbry66

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Re: Nupoint Call Director.
« Reply #2 on: June 27, 2022, 07:05:09 PM »
yeah I agree make it simpler
the HCI group is only used for Message Wait
extension should be fwd to voicemail not HCI
if existing voicemail line group has call director enabled , you dont need a seperate port
you could have mailbox for ring group number and just overflow that to voicemail , dont need a nametag


 

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