Hello all,
I made a post once before here and I'd like to mention again first off that I am not anywhere near a Mitel expert, telecom admin is not my actual job here but I've inherited it from the previous admin who has yet to be replaced, so please be patient with my lack of knowledge of the system.
Now on to the issue, one particular department has found that when they attempt to dial out (on our system its set to dial 9 before the area code to dial externally) to a particular area code, 828, it ends up dialing the particular extension of an internal user, who is remote and has their phone configured as a teleworker. If they dial 9-1-828... they are able to dial out, but no other area code requires the 1 to be dialed. This happens even from my phone and other phones on campus, it always dials to this internal user. Does anyone know why this is?