message key is not blinking on new voicemail messages

[ausername]

Hey guys,

The voicemail message key is not blinking on new voicemail.  I can see the voicemail are present in the voicemail box because the number of new messages value goes up by 1 each time, but when we press the message key on a 5324 IP set,  the display shows "no messages".  I've configured a message waiting indicator key on the phone and there are no changes.

I've connected to the console and ran the commands:

iPVM_Status  (shows running)
iPVM_Stop
iPVM_Start

Nothing out of the ordinary there.

I've changed the COS values to a different COS and the same behavior occurs.

In the All Maintenance and Software logs,   i see the following error messages for a number of phone extensions:


Log type: software
Log Number: 5
Severity: Warning
Source:  SAC
Description: SacSendMissedVMCallEvent-> Unable to find Dev Cache for 7944
Module: Main
File Name and Line Number: SwitchAppCommsTx.cpp;4327


What can I do to resolve this issue?

thanks!!

[sunspark]

Feature access code " Message waiting deactivate"

[ausername]

Feature access code " Message waiting deactivate"

I'm not sure what that accomplishes.

I've tried programming and using the feature code for "mesage waiting activate"   and the button on the phone does start to blink but when I press on the voicemail key, the display shows "no messages".

I've programmed the feature code "message waiting inquiry" and that displays "no message"


I find it weird that if I dial the voicemail port (7899),  I have to enter the voicemail box password and then the operator tells me that there's 1 new voicemail message.

[ZuluAlpha]

So is this for a message waiting indicator key or the main MWI light?

[ausername]

So is this for a message waiting indicator key or the main MWI light?

Thank you for replying, i was away on vacation and now am back at it.

The main MWI light key does not blink.  This is for all our phones that have voicemail messages.  When we press on the main WMI key,  the display shows "no messages"

[ausername]

I believe i found the answer

I configured the following feature codes to their default values and rebooted the phone:

Message Waiting - Activate:  *33

 
Message Waiting - Deactivate:  #33

 
Message Waiting - Inquire:   *34