Hey guys,
The voicemail message key is not blinking on new voicemail. I can see the voicemail are present in the voicemail box because the number of new messages value goes up by 1 each time, but when we press the message key on a 5324 IP set, the display shows "no messages". I've configured a message waiting indicator key on the phone and there are no changes.
I've connected to the console and ran the commands:
iPVM_Status (shows running)
iPVM_Stop
iPVM_Start
Nothing out of the ordinary there.
I've changed the COS values to a different COS and the same behavior occurs.
In the All Maintenance and Software logs, i see the following error messages for a number of phone extensions:
Log type: software
Log Number: 5
Severity: Warning
Source: SAC
Description: SacSendMissedVMCallEvent-> Unable to find Dev Cache for 7944
Module: Main
File Name and Line Number: SwitchAppCommsTx.cpp;4327
What can I do to resolve this issue?
thanks!!