"Forgot your password" link not working in MiCollab Client

[intell]

Hello all,
I am running into an issue where the "Forgot your password" link is not working in MiCollab Client - we have v7.2 client installed.

There are also reports of some users not getting voicemail emails.

I think this whole thing started when the SMTP settings were updated on MAS.

At first, there were no email notifications going out. We poked around and realized the NuPoint Web Console > Unified Messaging needed to be updated. Once we updated the "SMTP Smarthost Configuration" under Unified Messaging and set it to "Use the Mail Server User ID configured in the MSL server-manager" most of the problems went away.

However, this was not visible until someone recently tried to reset their password and it didn't work. They also mentioned that they don't get voicemail emails as well.

What is the correct way of updating SMTP settings for MiCollab Client to function normally?

We were using Lotus Notes and have migrated to O365, hence the SMTP settings update requirement.

Thanks

[Magpye]

Check the Qmail log on the Micollab server, it shows emails sent and rejection errors if there are any.

[intell]

Check the Qmail log on the Micollab server, it shows emails sent and rejection errors if there are any.

Thanks for replying.

I do have access to the server via MAS not the actual server box.

Is there a way to retrieve from the logs there?

maillog was giving me error when trying to download.
I managed to download the messages log file but don't know what I am looking for.

[mitel361]

Experienced a similar issue; fixed by way of a patch.

http://mitelforums.com/forum/index.php?topic=12732.msg56973#msg56973

Link to my post... MiCollab Client 7.3 clients; server on 8.x

Regards.

[intell]

^ Appreciate the response.

However, I think the problem is not the system but the configuration of the mail server.

Does anyone know what is the proper way of updating the SMTP server so this function is restored?

[johnp]

Can you send a welcome email to the test user from MiCollab settings?

[ZuluAlpha]

The emails come from easydeploy.net which is based in Germany. Sometimes geo blockers sniff them out as spam or outright reject them.

[intell]

The welcome email was disabled.

I enabled it and sent a test email to myself, and received the email.

[johnp]

I would also try the welcome email to an outside company address, this should verify the ability to send to anyone. As stated the deployment email is out of Germany

[intell]

I was able to find the qmail log files, the qmail/current seems to be showing success on sending emails.

Some users are getting emails for their voicemails so not sure if that means that the voicemails are being sent via email.

However, the resetting password doesn't seem to sending any emails still.

Here are the results of the last few entries from qmail/current.log file:

Code: [Select]

2020-05-28 14:43:26.380158500 status: local 0/10 remote 0/20
2020-05-28 14:43:26.380158500 end msg 1523197
2020-05-28 14:45:52.036839500 new msg 1523197
2020-05-28 14:45:52.036905500 info msg 1523197: bytes 178265 from <smtp@domain.com> qp 23502 uid 453
2020-05-28 14:45:52.094883500 starting delivery 8563: msg 1523197 to remote internal.email@domain.com
2020-05-28 14:45:52.094885500 status: local 0/10 remote 1/20
2020-05-28 14:45:58.018716500 delivery 8563: success: 127.0.0.1_accepted_message./Remote_host_said:_250_2.0.0_OK_REDACTED
2020-05-28 14:45:58.018761500 status: local 0/10 remote 0/20
2020-05-28 14:45:58.018783500 end msg 1523197
2020-05-28 15:07:58.845064500 new msg 1522818
2020-05-28 15:07:58.845130500 info msg 1522818: bytes 1990 from <smtp@domain.com> qp 5349 uid 0
2020-05-28 15:07:58.884722500 starting delivery 8564: msg 1522818 to remote external.email.address@gmail.com
2020-05-28 15:07:58.884758500 status: local 0/10 remote 1/20
2020-05-28 15:08:04.917611500 delivery 8564: success: 127.0.0.1_accepted_message./Remote_host_said:_250_2.0.0_OK_<X.qmail@subdoamin.domain.com>_REDACTED
2020-05-28 15:08:04.920635500 status: local 0/10 remote 0/20
2020-05-28 15:08:04.927778500 end msg 1522818
I also tested sending email to external email address, as you can see in the last entry from log file above.

It says success but I didn't receive the email, nothing in spam folder as well.

[johnp]

Might need a patch, I wish the reference provided some detail. Can't fix weak answers.