Divert MCD to MCD

[duderoo]

Hi

We have 2 MCD's and I wish to divert all incoming calls from the one MCD to another MCD.

Regards
Michael

[NEPhoneGuy]

Can you dial between them or are they totally independent?

If you can dial between them you should be able to just point incoming calls to digits and it routes appropriately.
If they are independent then I'd probably use speed calls to the other external number or have the carrier forward it.

Pretty vague answer to a pretty vague question.

[duderoo]

Thanks for the reply.

They are all interconnected but we can do WAN calls between MCD's, as they are grouped or clustered.

Any chance I amend the Night Bell to stay on and divert to the MCD I wish to divert to?

[NEPhoneGuy]

I'm not real familiar with a night bell.

Is it just a overhead ringer? if so I imagine it's got an extension associated with it. The trick may be that calls would need picked up between systems if that's not the case and I'm not real sure on if how that would work.

[duderoo]

The routing needs to happen when someone dials our main number which hits the MCD and then we want the MCD to pass it to another one.

[duderoo]

We have 2 extensions that are attached to the Controllers and they are for argument sake 1000 and 1001 and the calls come in and spread amongst them. I want to now divert the incoming calls as they come to the another number on say 1500 on another MCD which are part of the cluster.

[NEPhoneGuy]

You'd have to map out how they ring in and either add or replace it with your theoretical 1500.

[johnp]

Are you using the DID table> if so, you could export it and make your changes. Import when reverting

[duderoo]

Hi johnp, can you elaborate on DID table?

[edmicra]

If you wanted a ALL incoming calls from one to the other could you not use the trunk attributes form and point day , night1 and night 2 to a target on the other ?