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Author Topic: ucamobile iOS not ringing when inactive  (Read 3518 times)

Offline googz

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ucamobile iOS not ringing when inactive
« on: January 30, 2020, 03:40:28 PM »
Hi folks,
I have iOS phone that does not ring when the phones inactive(sleep) but a missed call will pop up??
I hit the feedback within the mobile client and downloaded the feedback zip file. Has anyone else experienced a similar issue with micollab client on iOS? Which log(s) should I review first. I have a client/server folder with log files. I’m hoping one of these will pin point the issue
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Offline lundah

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Re: ucamobile iOS not ringing when inactive
« Reply #1 on: January 30, 2020, 07:44:45 PM »
What version iOS and client? I recall there were issues with iOS 13 when it first came out that a MiCollab client update fixed.
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Offline googz

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Re: ucamobile iOS not ringing when inactive
« Reply #2 on: January 31, 2020, 10:04:36 AM »
iOS 13.3, App is 9.1.8

Do you know if this is a bug with the mobile client?
Besides updating or waiting for a code update, are there any other steps I can take to resolve this...server or clients settings, perhaps?
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Offline ZuluAlpha

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Re: ucamobile iOS not ringing when inactive
« Reply #3 on: January 31, 2020, 10:24:31 AM »
Is permission enabled for Backround App Refresh in the iPhone settings?
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Offline sarond

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Re: ucamobile iOS not ringing when inactive
« Reply #4 on: February 01, 2020, 12:44:47 AM »
There was a fix just released with the app.

It should now be 9.1.204, mine just updated the other day.
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Offline googz

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Re: ucamobile iOS not ringing when inactive
« Reply #5 on: February 04, 2020, 11:40:53 AM »
I will check the app version again but I think we are at the most recent. Also, the background refresh is enabled. I am trying to go thru logs now and pinpoint why the phone never rings but a missed call will appear.
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Offline googz

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Re: ucamobile iOS not ringing when inactive
« Reply #6 on: February 04, 2020, 01:44:19 PM »
Quote from: sarond on February 01, 2020, 12:44:47 AM
There was a fix just released with the app.

It should now be 9.1.204, mine just updated the other day.

Do you have release notes or a link you can share regarding the bug fixes in this version?
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Offline sarond

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Re: ucamobile iOS not ringing when inactive
« Reply #7 on: February 04, 2020, 09:56:05 PM »
Not specifically for the Mobile Client but there is release notes for MiCollab 9.1.2.4

It has an entry there for the issue: MOB-12756
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Offline googz

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Re: ucamobile iOS not ringing when inactive
« Reply #8 on: February 05, 2020, 09:46:37 AM »
Quote from: sarond on February 04, 2020, 09:56:05 PM
Not specifically for the Mobile Client but there is release notes for MiCollab 9.1.2.4

It has an entry there for the issue: MOB-12756

Thank you for this. Is there a main site I can browse where they post these release notes?
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Offline sarond

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Re: ucamobile iOS not ringing when inactive
« Reply #9 on: February 06, 2020, 08:45:43 AM »
Quote from: googz on February 05, 2020, 09:46:37 AM
Quote from: sarond on February 04, 2020, 09:56:05 PM
Not specifically for the Mobile Client but there is release notes for MiCollab 9.1.2.4

It has an entry there for the issue: MOB-12756

Thank you for this. Is there a main site I can browse where they post these release notes?
Only if you are a Mitel dealer/VAR. It's on the KMS (Knowledge Management System)
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Offline Rozy_Clava

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Re: ucamobile iOS not ringing when inactive
« Reply #10 on: September 07, 2023, 05:49:17 AM »
I can tell you what worked for me, what i did was this ensured iPhone is in ringing mode. https://thegeekpage.com/how-to-fix-iphone-not-ringing-when-locked/
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