« previous next »
Pages: [1]   Go Down

Author Topic: ucamobile iOS not ringing when inactive  (Read 3504 times)

Offline googz

  • Contributer
  • *
  • Posts: 7
  • Country: us
  • Karma: +0/-0
    • View Profile
ucamobile iOS not ringing when inactive
« on: January 30, 2020, 03:40:28 PM »
Hi folks,
I have iOS phone that does not ring when the phones inactive(sleep) but a missed call will pop up??
I hit the feedback within the mobile client and downloaded the feedback zip file. Has anyone else experienced a similar issue with micollab client on iOS? Which log(s) should I review first. I have a client/server folder with log files. I’m hoping one of these will pin point the issue
Logged

Offline lundah

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1216
  • Country: us
  • Karma: +66/-0
  • Senior Chief Grunt
    • View Profile
Re: ucamobile iOS not ringing when inactive
« Reply #1 on: January 30, 2020, 07:44:45 PM »
What version iOS and client? I recall there were issues with iOS 13 when it first came out that a MiCollab client update fixed.
Logged

Offline googz

  • Contributer
  • *
  • Posts: 7
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: ucamobile iOS not ringing when inactive
« Reply #2 on: January 31, 2020, 10:04:36 AM »
iOS 13.3, App is 9.1.8

Do you know if this is a bug with the mobile client?
Besides updating or waiting for a code update, are there any other steps I can take to resolve this...server or clients settings, perhaps?
Logged

Offline ZuluAlpha

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 693
  • Country: us
  • Karma: +17/-0
    • View Profile
Re: ucamobile iOS not ringing when inactive
« Reply #3 on: January 31, 2020, 10:24:31 AM »
Is permission enabled for Backround App Refresh in the iPhone settings?
Logged

Online sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: ucamobile iOS not ringing when inactive
« Reply #4 on: February 01, 2020, 12:44:47 AM »
There was a fix just released with the app.

It should now be 9.1.204, mine just updated the other day.
Logged

Offline googz

  • Contributer
  • *
  • Posts: 7
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: ucamobile iOS not ringing when inactive
« Reply #5 on: February 04, 2020, 11:40:53 AM »
I will check the app version again but I think we are at the most recent. Also, the background refresh is enabled. I am trying to go thru logs now and pinpoint why the phone never rings but a missed call will appear.
Logged

Offline googz

  • Contributer
  • *
  • Posts: 7
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: ucamobile iOS not ringing when inactive
« Reply #6 on: February 04, 2020, 01:44:19 PM »
Quote from: sarond on February 01, 2020, 12:44:47 AM
There was a fix just released with the app.

It should now be 9.1.204, mine just updated the other day.

Do you have release notes or a link you can share regarding the bug fixes in this version?
Logged

Online sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: ucamobile iOS not ringing when inactive
« Reply #7 on: February 04, 2020, 09:56:05 PM »
Not specifically for the Mobile Client but there is release notes for MiCollab 9.1.2.4

It has an entry there for the issue: MOB-12756
Logged

Offline googz

  • Contributer
  • *
  • Posts: 7
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: ucamobile iOS not ringing when inactive
« Reply #8 on: February 05, 2020, 09:46:37 AM »
Quote from: sarond on February 04, 2020, 09:56:05 PM
Not specifically for the Mobile Client but there is release notes for MiCollab 9.1.2.4

It has an entry there for the issue: MOB-12756

Thank you for this. Is there a main site I can browse where they post these release notes?
Logged

Online sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: ucamobile iOS not ringing when inactive
« Reply #9 on: February 06, 2020, 08:45:43 AM »
Quote from: googz on February 05, 2020, 09:46:37 AM
Quote from: sarond on February 04, 2020, 09:56:05 PM
Not specifically for the Mobile Client but there is release notes for MiCollab 9.1.2.4

It has an entry there for the issue: MOB-12756

Thank you for this. Is there a main site I can browse where they post these release notes?
Only if you are a Mitel dealer/VAR. It's on the KMS (Knowledge Management System)
Logged

Offline Rozy_Clava

  • New Member
  • *
  • Posts: 2
  • Karma: +0/-0
    • View Profile
Re: ucamobile iOS not ringing when inactive
« Reply #10 on: September 07, 2023, 05:49:17 AM »
I can tell you what worked for me, what i did was this ensured iPhone is in ringing mode. https://thegeekpage.com/how-to-fix-iphone-not-ringing-when-locked/
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10