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Author Topic: License Sync Failed  (Read 2787 times)

Offline netasp

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License Sync Failed
« on: January 30, 2020, 10:02:59 AM »
Guys,
I was able to sync and download new licenses but now it started to throw the following error:

Unexpected Result() - performAMCRetrieve - An error occurred during the Retrieve Licenses operation. ERROR: The server successfully started a sync operation with register.mitel-amc.com but the connection was broken before the operation completed. Contact your authorized partner for more assistance if this error persists

I tried to open inbound and outbound SSH port 22 on the firewall with sync.mitel-amc.com and register.mitel-amc.com but without any luck. Any other things I should be looking at?
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Offline ralph

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Re: License Sync Failed
« Reply #1 on: January 31, 2020, 12:03:30 PM »
I think that every time I've seen this happen I had to clear the hardware ID in the AMC and then re-sync it.

Ralph
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