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Author Topic: TG92003  (Read 1014 times)

Offline RLyon

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TG92003
« on: November 05, 2019, 12:40:50 PM »
I have a client whose caller Id has been working for quite some time and now they send me a picture of there Phone that has TG92003. They have Sip Phones with Sip Trunks.
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Offline DND ON

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Re: TG92003
« Reply #1 on: November 06, 2019, 11:21:50 AM »
Check to see if the station flag Expanded CO Call Information On Displays is enabled.
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Offline RLyon

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Re: TG92003
« Reply #2 on: November 19, 2019, 10:57:31 AM »
Sorry, I do not see that in the phone's flags or the system flags. Again They are Sip phones. I see those flags in the IP phones, but not in the SIP.
 The got another unusual number "V111153245000310"
« Last Edit: November 19, 2019, 11:18:15 AM by RLyon »
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Offline RLyon

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Re: TG92003
« Reply #3 on: December 02, 2019, 09:36:32 AM »
bump
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Offline NEPhoneGuy

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Re: TG92003
« Reply #4 on: December 02, 2019, 11:02:40 AM »
You could run a trace and see if caller ID information is being received from the carrier for direction on where to look (seeing it there - look at the phone system, not seeing it there - check with the provider)
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Offline RLyon

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Re: TG92003
« Reply #5 on: December 02, 2019, 04:53:32 PM »
All the calls that come in 99.5% show the correct Caller ID info. It was just 2 calls  that I know of that showed other info such as a trunk group number and something else
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Offline Tech Electronics

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Re: TG92003
« Reply #6 on: December 03, 2019, 06:33:00 AM »
RLyon,

If the problem is no longer occurring and you can't recreate the problem then there isn't a problem to solve; rule #1.

Most likely the SIP Provider didn't send the correct information or no information at all.

Thanks,

TE
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