« previous next »
Pages: [1]   Go Down

Author Topic: TG92003  (Read 1025 times)

Offline RLyon

  • Full Member
  • ***
  • Posts: 145
  • Country: us
  • Karma: +0/-0
    • View Profile
TG92003
« on: November 05, 2019, 12:40:50 PM »
I have a client whose caller Id has been working for quite some time and now they send me a picture of there Phone that has TG92003. They have Sip Phones with Sip Trunks.
Logged

Offline DND ON

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 908
  • Country: us
  • Karma: +23/-0
    • View Profile
Re: TG92003
« Reply #1 on: November 06, 2019, 11:21:50 AM »
Check to see if the station flag Expanded CO Call Information On Displays is enabled.
Logged

Offline RLyon

  • Full Member
  • ***
  • Posts: 145
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: TG92003
« Reply #2 on: November 19, 2019, 10:57:31 AM »
Sorry, I do not see that in the phone's flags or the system flags. Again They are Sip phones. I see those flags in the IP phones, but not in the SIP.
 The got another unusual number "V111153245000310"
« Last Edit: November 19, 2019, 11:18:15 AM by RLyon »
Logged

Offline RLyon

  • Full Member
  • ***
  • Posts: 145
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: TG92003
« Reply #3 on: December 02, 2019, 09:36:32 AM »
bump
Logged

Offline NEPhoneGuy

  • Global Moderator
  • Sr. Member
  • *****
  • Posts: 218
  • Country: us
  • Karma: +5/-0
    • View Profile
Re: TG92003
« Reply #4 on: December 02, 2019, 11:02:40 AM »
You could run a trace and see if caller ID information is being received from the carrier for direction on where to look (seeing it there - look at the phone system, not seeing it there - check with the provider)
Logged

Offline RLyon

  • Full Member
  • ***
  • Posts: 145
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: TG92003
« Reply #5 on: December 02, 2019, 04:53:32 PM »
All the calls that come in 99.5% show the correct Caller ID info. It was just 2 calls  that I know of that showed other info such as a trunk group number and something else
Logged

Offline Tech Electronics

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2983
  • Country: us
  • Karma: +89/-1
    • View Profile
Re: TG92003
« Reply #6 on: December 03, 2019, 06:33:00 AM »
RLyon,

If the problem is no longer occurring and you can't recreate the problem then there isn't a problem to solve; rule #1.

Most likely the SIP Provider didn't send the correct information or no information at all.

Thanks,

TE
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10