« previous next »
Pages: [1]   Go Down

Author Topic: Hostdesk and ACD at Same Time  (Read 787 times)

Offline joelb@dbjortho.com

  • New Member
  • *
  • Posts: 2
  • Country: us
  • Karma: +0/-0
    • View Profile
Hostdesk and ACD at Same Time
« on: May 07, 2019, 05:34:57 PM »
I have a phone which is setup to allow ACD Agents to login ….   I'd also like to have this phone setup as a Hotdesk at the same time but don't know how.  Is this something that's possible ?

Joel
Logged

Offline Dogbreath

  • Global Moderator
  • Sr. Member
  • *****
  • Posts: 396
  • Country: gb
  • Karma: +18/-0
    • View Profile
Re: Hostdesk and ACD at Same Time
« Reply #1 on: May 08, 2019, 04:41:26 AM »
The preferred way to do ACD nowadays is creating hotdesk users with the ACD box ticked. So yes, this is absolutely possible.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10