Hi,
We have an agent (agent number 1027 logged in on extension number *201) that is in 2 different queues. Each queue has its own survey (in MiCC) and we send customers automatically on a satisfaction survey to rate the caller's experience when agent hangs the phone up (via Post Call Destination Call Coverage). Since each extension has only one Call Coverage, both queues are now sending all the calls only on one survey.
Besides, we try to do this manually by transferring calls to survey but when the agent hangs the phone up survey will be dropped.
Is there any way that we can solve this problem? Probably by setting post call destination for queues rather than agents? (not sure if such thing is possible or not)
FYI: we use MiVB Release level: 7.2 SP1 PR1
