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Author Topic: Hostdesk and ACD at Same Time  (Read 806 times)

Offline joelb@dbjortho.com

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Hostdesk and ACD at Same Time
« on: May 07, 2019, 05:34:57 PM »
I have a phone which is setup to allow ACD Agents to login ….   I'd also like to have this phone setup as a Hotdesk at the same time but don't know how.  Is this something that's possible ?

Joel
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Offline Dogbreath

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Re: Hostdesk and ACD at Same Time
« Reply #1 on: May 08, 2019, 04:41:26 AM »
The preferred way to do ACD nowadays is creating hotdesk users with the ACD box ticked. So yes, this is absolutely possible.
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