Voicemail welcom message security issue

[saliou-ab]

Dear all,

I am facing a new issue on my MiVoice 3300 ICP (MXE III).
When some extentions are called, if not picked up, the call divert to the voicemail as normal.
But the welcome message is straight asking for pass code " Please enter your pass code ”
My customer said that is a security issue. He pretends that some one can try out and find his pass code and get into his network.

Do some one has encountered such a problem?

Please assist for solving this issue.

A step by step check list will be much appreciated.

Thanks in advance for trying.

[johnp]

Embedded voice mail?

[saliou-ab]

Yes, I am using the embedded voicemail.

[saliou-ab]

Dear all,

Thanks for the support. I have sorted the issue. The thing I noticed is that the voicemail box was full.
It was set at 80 messages with never delete option, and the box was full. I've put the voice mail box capacity at 100 with the delete every 90 days option.

Thanks to every one in this forum.