I have some end users with two desks in the same office. Both desks used to be occupied at the same time, that is, two people on shift. Due to restructuring, only one officer is on shift now. They could use either desk, depending on who is on shift.
So, someone might call extension 2010 when extension 2011 is occupied, or the other way around. The officers usually wait until the caller realizes no one is answering, the caller hangs up and tries the other extension.
Each number has its own DID. The officers know the voicemail password for both phones. (Both voicemails are set up to email an officer email group, so even if they miss the voicemail signal on the phone, they get the email with attached audio file.)
The officers have asked if I can set it up so both phones ring, and whoever is at a desk can pick up the call, no matter which desk is occupied.
Would a ring group be the best solution here? Do I need to program anything onto the keys?
If so, do I pick an unused number for the Ring Group? I'm looking at the Ring Group form, # 2605 is unused.
(Edit: Or is there another method to accomplish this?)
Thank you for your help,
Scott