I have a curious issue with a ring group. There are about 15 users in this ring group. The user in question is apart of this ring group. In his profile in MiCollab he has his statuses configured (Desktop phone, Softphone, Mobile phone). If he is logged into his desktop phone, using "in the office" status which is set to only ring his deskphone, everything works fine. HOWEVER, if he logs out of the deskphone, still in "in the office status, calls to that ring group will then ring to his mobile phone even when it's not configured to do so. His Multidevice group has all three extensions in it (XXXXX, X*XXXX, XX*XXX) with XXXXX being set to "present" and other 2 set to "absent". I've had a ticket with Mitel open on this for weeks and they can't seem to figure out why it still rings his mobile phone when he is logged out of his phone and has NOTHING pointing to ring his mobile phone in any setting that is active.
Thoughts?
