« previous next »
Pages: [1]   Go Down

Author Topic: SX-200 ICP Caller ID problem  (Read 1772 times)

Offline cahrens

  • Jr. Member
  • **
  • Posts: 32
  • Country: us
  • Karma: +0/-0
    • View Profile
SX-200 ICP Caller ID problem
« on: February 18, 2019, 05:29:12 PM »
MX Controller with software ver 5.x Calls coming in on trunk ports on the MX Controller show caller ID Name and if I disable COS option 503 the number will show in the display. Not both at the same time. Superset 420, 430 and 5312, 5340 IP phones.
Can I get both name and number to show on the display? Customer insists they could see both up until recently.
Logged

Offline Jerry_PlunkettJr

  • New Member
  • *
  • Posts: 2
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: SX-200 ICP Caller ID problem
« Reply #1 on: February 19, 2019, 10:55:49 AM »
As far as I know with the 200ICP it always displayed either or. There is an option that should display in the phone that acts as a toggle between the name and number.


Sent from my iPhone using Tapatalk
Logged

Offline cahrens

  • Jr. Member
  • **
  • Posts: 32
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: SX-200 ICP Caller ID problem
« Reply #2 on: March 05, 2019, 12:03:41 PM »
After some additional questions I found that they are getting the caller ID but not getting the softkey to switch between the name and number. I only found the COS option 504 (Optional Class display Superset 420) Is there another COS option that would affect IP phones or a Superset 430 phone?
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10