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Author Topic: Voice mail routing  (Read 2257 times)

Offline tim.miller@tnlottery.com

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Voice mail routing
« on: November 22, 2010, 02:46:19 PM »
Can anyone one tell me how to go about hanging up an outside call that only listens to a menu node or announcement only voice mail message.  Currently if the user hears the message the system automatically routes them to the auto attendent or system mailbox.  I would like for the call to simply disconnect.  System type Mitel 3300 ICP v 5.
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Offline limamikeseven

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Re: Voice mail routing
« Reply #1 on: November 23, 2010, 03:28:56 PM »
The better wasy of handling this would be to configure a RAD message, the voicemail will always keep the port open until you hang up.
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Offline tim.miller@tnlottery.com

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Re: Voice mail routing
« Reply #2 on: November 23, 2010, 10:50:17 PM »
Will try that thanks.
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Offline ralph

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Re: Voice mail routing
« Reply #3 on: November 24, 2010, 12:23:20 PM »
Just be sure to check your security.   Ringing directly to a RAD can turn it into an auto attendant that will allow the caller to dial anywhere the COR of the trunk allows. 
Including international calling.

Ralph
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