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Author Topic: SX-200 ICP Caller ID problem  (Read 1778 times)

Offline cahrens

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SX-200 ICP Caller ID problem
« on: February 18, 2019, 05:29:12 PM »
MX Controller with software ver 5.x Calls coming in on trunk ports on the MX Controller show caller ID Name and if I disable COS option 503 the number will show in the display. Not both at the same time. Superset 420, 430 and 5312, 5340 IP phones.
Can I get both name and number to show on the display? Customer insists they could see both up until recently.
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Offline Jerry_PlunkettJr

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Re: SX-200 ICP Caller ID problem
« Reply #1 on: February 19, 2019, 10:55:49 AM »
As far as I know with the 200ICP it always displayed either or. There is an option that should display in the phone that acts as a toggle between the name and number.


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Offline cahrens

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Re: SX-200 ICP Caller ID problem
« Reply #2 on: March 05, 2019, 12:03:41 PM »
After some additional questions I found that they are getting the caller ID but not getting the softkey to switch between the name and number. I only found the COS option 504 (Optional Class display Superset 420) Is there another COS option that would affect IP phones or a Superset 430 phone?
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