Micollab Client Desktop device is offline

[pradeepgali]

We are using MiVoice Business as PBX. I have users configured on MiCollab and MiVoice Business to use as softphone and deskphone and they are synced to each other.

when we logged into the Micollab client, We are able to make calls using softphone as active device on client. When we select the deskphone as active phone, we are not able to make calls it looks like the screenshot below. I checked the licensing in Micollab, configuration on MiVoice business(PRG, Users and configurations). Everything looks good. Not sure where this is breaking. I am attaching the screenshot from the micollab client.

Any help is appreciated.

Micollab Version: 8.0.2.101
MiVoice Business Version: 8.0 SP3 PR1
 

[acejavelin]

Do you have them in a MUDG?

[pradeepgali]

Sorry, What is MUDG? Can you please expand it?

[johnp]

Looks like 3 devices what is desk?

[pradeepgali]

"Desk" is my physical mitel phone on my desk. Requirement is to ring the Desk(Physical phone) and micollab client(Configured as desk phone) at the same time. When the call was answered from the micollab client, the voice will be connected through my physical phone.

[acejavelin]

Sorry, What is MUDG? Can you please expand it?

Multi-User Device Group

[pradeepgali]

Is see there is multi-device user group not multi-user device group. I am looking at the mivoice business configuration. We are using PRG(Personal ring group) for grouping the extensions of a single user(Deskphone, softphone and phycical phone) in the group.

Please correct me if i am wrong.

[johnp]

How is the DeskPhone configured?

[pradeepgali]

In micollab Server > Users and services, there is an option we can configure deskphone extension. Like i said before. I have softphone working fine. Please see the attache image for reference.

[johnp]

What does the phone section look like for that user?

[pradeepgali]

Please find the attached.

[johnp]

I looks to me lhat ypour deskphone is programmed the same as the softphone. I think MiCollab will only consider one uc endpoint, and it would be thought of as a softphone. Perhaps you could let us know how you want this to operate. I would see how the desk is attached. I myself would have this as deskphone, softphone as programmed softphone and if needed a ehdu . The client  when using a uc endpoint knows the password for internal versus external teleworker values.