We are using MiVoice Business as PBX. I have users configured on MiCollab and MiVoice Business to use as softphone and deskphone and they are synced to each other.
when we logged into the Micollab client, We are able to make calls using softphone as active device on client. When we select the deskphone as active phone, we are not able to make calls it looks like the screenshot below. I checked the licensing in Micollab, configuration on MiVoice business(PRG, Users and configurations). Everything looks good. Not sure where this is breaking. I am attaching the screenshot from the micollab client.
Any help is appreciated.
Micollab Version: 8.0.2.101
MiVoice Business Version: 8.0 SP3 PR1