External Call Barge In using PSTN DID

[pjadhav]

Hello Guys,

 I'm unable to configure the call barge using DID i.e. When a external user will call to specific assigned DID, then user will dial a specific code or the agents ID or the extension which is active and he will barge in the call to hear.

Can anyone share the process please.

Appreciate an early response.

Regards
Prashant

[ralph]

Check the help files for "Silent Monitor".
I think that's what you're looking for.

Ralph

[pjadhav]

Thanks Ralph !!

But how can i achieve that from an external number. Need a configuration steps to do that.

[ralph]

I believe that you'll have to set up DISA and a Feature Access code for Silent Monitor.
To use: Dial the DISA number, enter the FAC and then the number you want to monitor.

This is very bad for security and difficult for your users.
The best thing to do is to give the person you want to barge in a teleworker phone.

Ralph