Author Topic: External Call Barge In using PSTN DID  (Read 1173 times)

Offline pjadhav

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External Call Barge In using PSTN DID
« on: August 06, 2018, 11:15:32 AM »
Hello Guys,

 I'm unable to configure the call barge using DID i.e. When a external user will call to specific assigned DID, then user will dial a specific code or the agents ID or the extension which is active and he will barge in the call to hear.

Can anyone share the process please.

Appreciate an early response.

Regards
Prashant


Offline ralph

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Re: External Call Barge In using PSTN DID
« Reply #1 on: August 07, 2018, 07:35:22 AM »
Check the help files for "Silent Monitor".
I think that's what you're looking for.

Ralph

Offline pjadhav

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Re: External Call Barge In using PSTN DID
« Reply #2 on: August 07, 2018, 12:11:14 PM »
Thanks Ralph !!

But how can i achieve that from an external number. Need a configuration steps to do that.

Offline ralph

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Re: External Call Barge In using PSTN DID
« Reply #3 on: August 08, 2018, 06:30:21 AM »
I believe that you'll have to set up DISA and a Feature Access code for Silent Monitor.
To use: Dial the DISA number, enter the FAC and then the number you want to monitor.

This is very bad for security and difficult for your users.
The best thing to do is to give the person you want to barge in a teleworker phone.

Ralph


 

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