Mitel Forums > Mitel MiVoice Business/MCD/3300

Route Calls by Specific Day

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Northeaster:
As Ralph mentioned, ARS won't do it - that is for outbound calling!

If you don't mind a few more rings you could use you call rerouting 1st, or 2nd alternatives to send the calls to a speeddial / hotline #, which you would have programmed to go to the other city / head office#.  You can separate these by day . n1/ n2 , so as Ralph mentioned, someone would have to put it in night service.

ralph:
It's a bit much to try to explain how to use an automatic night service in this forum.
Log into your 3300 and launch Help.
Then do a search for "Programmed Service (PROG S)".   Without the quotes of course.  It will return one item.  It is the maintenance command you will need to use.
The help file is pretty good for this.

Set it up and test/use it manually first then use the maint command to change service.
Remember, there is no holiday schedule for this so if you're not careful your system will go into day mode and there will be no one there to answer the call.

Ralph

mickbobin:
Thanks for all the pointers .. I'll see if I can work it out through the suggested programmed service.
Cheers

mickbobin:
Ok I can understand the progarmming side of this but I do not see an option to be able to change by a specific day. It only appears to be set to a particular time like goto night switch at a specific time every day. I can't see a method of singling out different days.

ralph:

--- Quote ---It only appears to be set to a particular time like goto night switch at a specific time every day. I can't see a method of singling out different days.
--- End quote ---

I logged into our system to see if I could find a way around it.  Couldn't.   The system can't automaticaly change based on day of week.  Bummer.  You'll have to have a user manually put the system into day mode when using, and night mode when leaving for day.  I don't see a way around it.

Ralph

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