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Route Calls by Specific Day

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mickbobin:
We need to route calls from a regional office to our head office on specific days by routing the call through the standard PSTN network.

Just the primary number needs to be routed leaving calls going through to specific extensions alone and I can accomplish this but it is either on or off. I have not been able to link this to the Day and Time Zone Assignment under Automatic Route Assignment.

All the routes are setup under Call Handling/Call Routing and as I said they work fine but not according to the days I have setup. We need calls routed only on Mon, Wed and Fri

Any assistance greatly apprciated.

ralph:
How do you handle calls Sunday, Tuedays, Thursdays and Saturdays?
Are calls answered locally or are they routed somewhere else?
If they are answered locally, then you will have to do some type of manual entry to make it work.  Not a big deal but someones fingers have to do the walking unless you are using a non-embedded VM.

Ralph

mickbobin:
Giday Ralph, yup onTuesdays and Thursdays the calls are answered locally at that location. Saturdays and Sundays ... hmmm haven't really worked on that .... I'll probably route them back to head office to make use of the message bank there for follow up but that is the least of my problems.

ralph:
Howdy,
In your case, ARS time of day routing won't work for you. 
You'll have to have someone either put the system in Day,N1 or N2 and then route via call rerouting or via the Trunk Service assignment form.
My pref is the Trunk Service assignment form.
  (1) set up a system speed dial to go to the remote location.  Be sure to say "yes" to over ride toll control.
  (2) in the trunk service form, program the trunks to go to: 
         Day mode:  Your local extension
         Night 1:      The system speed dial for the remote site
         Night 2:      The system speed dial for the remote site
Now, when you want to answer the calls locally, put the sytem into day mode.

Note, it is possible to program the system to automatically go into day/n1/n2 but is beyond trying to explain it here.
Ralph

mickbobin:
Ok ... I must admit I have tried all sorts of things to get this working. I would however like to automate this if possible. Is it possible you could contact me via e-mail ?
Just take the 1 out of the start of the domain name.
mick.bobin@1landpartners.com.au

If you can point me to some relevant documents that would be excellent.

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