Auto Attendant

[Steven1978]

We have Mivoice office 6.2

I would like to know how to program the auto attendant for day and night calls.

It is going to have a simple saying of "Please hold as I connect you" as phones are rings

please any advise is needed

- Steven

[Tech Electronics]

Steven1978,

That is a very vague request that would need to be better defined in order to help out.

So, what do calls do right now when they come into the system. It depends on what type of trunking you have on where you need to look.

System > Devices and Feature Codes > CO Trunk Groups > 92xxx

or

System > Devices and Feature Codes > SIP Peers > SIP Trunk Groups > 92xxx

If you have a PRI or SIP trunks with DIDs then you can just go here to look for the number you want to trace down.

System > Trunk-Related Information > Call Routing Tables > 1

Thanks,

TE

[Steven1978]

We have an PRI system with DID.

Call Routing Tables

1 Day
2 Night

[Tech Electronics]

Steven1978,

Alright,

Follow the DID that you want and lay it out as to how the call flows.

Example: DID 1234 -> CRA 2503 [Day AA] ]

2503 [Day AA]
# - Directory - First Name or Last Name
* - Subcriber Access
0 - Operator
1 - Transfer to Collected Extension
2 - Transfer to Extension - HG 2001 [Sales]
3 - Transfer to Extension - HG 2002 [CSR]
4 - Transfer to Extension - HG 2004 [Billing]
5 - Invalid
6 - Invalid
7 - Invalid
8 - Invalid
9 - Transfer to Extension - 2503 [Day AA]
Timeout - Hangup

At what point are you wanting to provide your Transfer message?

Thanks,

TE

[Steven1978]

Sorry that I have not replied. I did figure out how to do it. Thank you for your time on this.