Voicemail issue, sending calls straight to the operator.

[saliou-ab]

Dear Mitel forum members and visitors,

We are facing a voicemail issue. When you call any extension from anywhere if there is no answer the call is going back to the operator instead of going first to the voice mail.

See below the message I took from logs.

Software   4577   Error   2018/Apr/19   10:02:31   VMPMSServer   ReceiveMessages Delivery problem to Voicemail App   Main   ipvm_pmsserver.cpp

Can you please help to sort out this issue?

We are using a MXe III 3300ICP Soft ver 7.2

Warm regards,

[acejavelin]

Is the voicemail working, can you call the voicemail hunt group from a phone?

[saliou-ab]

Yes it is working, I can call the hunt group from an extension.

[ralph]

Check the class of service of the device doing the transfer.  The transfer recall timer must be longer than any call forwarding timer.  I suspect that if you set it to 120 seconds, you'll be fine.

Ralph

[saliou-ab]

Thanks Ralph. I am going to try this.

Is it possible to stop the log message appearing continuously as the one below?

"Software   4577   Error   2018/Apr/19   10:02:31   VMPMSServer   ReceiveMessages Delivery problem to Voicemail App   Main   ipvm_pmsserver.cpp"

If I go to maintenance log menu I see hundreds of this message (continuously).

With warm regards.

[sarond]

How busy is this site?

Have you tried a reboot of the controller?

[ralph]

What is the Uptime of your system?

[saliou-ab]

What is the Uptime of your system?

The system uptime is almost a year.

System uptime: 10:41 up 359 days, 19:17:56.

How busy is this site?

Have you tried a reboot of the controller?

I've rebooted the controller. It seems to work better but the error message is still displayed.

Regards,