This post is to seek some info on what is your common practice in regard to system saves.
For years our techs would do a database save to the laptop and do voicemail saves of the audiotex and MBs to the U: and then push that info to our company server for access by any of our techs. I forget what version of software first gave the option of doing a complete save to the PC, which became our default save method.
Well, long story short, we discovered the hard way this week after we had a flash failure at a customer site that the complete save to the PC is a complete save of the database, but no recordings. We did manage to recover most of the audio...but it was a slow and painful process we hope never to repeat. (Experience can be a hard teacher!)
So, what is your process for saves? Thanks in advance for your wisdom.
