Remote ACD issue

[ghost]

Hi all

hoping someone can help me
I am trying to setup an ACD path with remote agents
I have a cluster of 15 systems, though only going to be using 3 systems for the ACD (though all system will be expected to be able call the queue)
I have created an ACD skill group on system B with 1 agent (confirmed I can see this number in the remote directory numbers on system A)
I have created an ACD path on system A pointing to the skill group on system B (confirmed I can see this number in the remote directory numbers on system B)

Now if I call the ACD path from another phone on system B or a phone on system C it rings once then goes silent. If the agent is busy it will ring until the agent is available then go silent.
If I call the ACD path from a phone on system A the agents phone on system B rings and I can answer the call.

If I point the ACD path to a local ACD skill group on system A, all works fine and can call the ACD path from A, B or C

Any advice where I should look next

 

[ghost]

So I had this on hold due to other work loads but I have just tried picking it up again

I had been trying with hotdesk ACD, then read in the Networked ACD Conditions "Networked ACD is not supported for Hot Desk users."

So i removed the hotdesk ACD agent and created a traditional ACD, still giving me the same issues