Hey Everyone,
I'm trying to see if there is a way to have the Music on Hold play during a Hold ring back. We are currently running on a Mitel 3300 v7.0 SP1. I currently have the Call hold timer set for 60 seconds and we have Music on Hold on Transfer enabled. At this point when the call rings back our customers hear the ring tone until they are picked back up. Our agents sometimes can't pick it up for several minutes so we're having people hang up and call back as they don't want to hear the ring. Is there a setting we can change so that they continue to hear the MoH instead of the ring tone?
Don