sunspark,
Alright, I finally got back into our office and here is how it works on my lab phone.
If I am using the handset I can press the speaker key and it comes out of the speakerphone without me hanging up. I have a headset on mine so if I press the speaker button again it comes out of the headset.
If I pick up the handset it immediately goes back to the handset if it is on speakerphone.
So, what you are saying is that if the customer moves over the speakerphone from the handset they don't hang the handset back up they just lay it down on their desk or something? Then how does the system supposed to know they want to use the handset as the speaker/headset key just handles the speakerphone capabilities?
Are they wanting something along the lines of group listen, where the user is using the handset, but others can hear the conversation via the speakerphone? I don't think that is a feature of the 3300.
Thanks,
TE