« previous next »
Pages: [1]   Go Down

Author Topic: Nupoint call forwording to mivoice console  (Read 1238 times)

Offline sunspark

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 986
  • Country: mx
  • Karma: +16/-1
    • View Profile
Nupoint call forwording to mivoice console
« on: November 13, 2017, 04:19:52 PM »
Hi.
From nupoint mailbox used as call flow. When i forward a call (blind or supervised transfer)  to mivoice console. After 125s ( no answer forward timer)  i have a message "welcome to message center....."   if there is any way to keep the call in the console untile the operator take the call?
Logged

Offline ZuluAlpha

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 693
  • Country: us
  • Karma: +17/-0
    • View Profile
Re: Nupoint call forwording to mivoice console
« Reply #1 on: November 15, 2017, 02:14:31 PM »
That's a long time for a call to go unanswered (30+ rings). Options might be deployed Call Rerouting of some nature or an Express ACD Group? That's off the top of my head - there may be something obvious I'm not thinking of.
Logged

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2202
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: Nupoint call forwording to mivoice console
« Reply #2 on: November 15, 2017, 07:35:39 PM »
I wonder if an attendant rad would help
Logged

Offline sunspark

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 986
  • Country: mx
  • Karma: +16/-1
    • View Profile
Re: Nupoint call forwording to mivoice console
« Reply #3 on: November 16, 2017, 04:19:05 AM »
Hi john ,

What do you mean by attendant RAD ?
Logged

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2202
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: Nupoint call forwording to mivoice console
« Reply #4 on: November 16, 2017, 08:08:20 AM »
A recorded announcement that plays after a certain time with a courtesy message
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10