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Author Topic: Nupoint call forwording to mivoice console  (Read 1265 times)

Offline sunspark

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Nupoint call forwording to mivoice console
« on: November 13, 2017, 04:19:52 PM »
Hi.
From nupoint mailbox used as call flow. When i forward a call (blind or supervised transfer)  to mivoice console. After 125s ( no answer forward timer)  i have a message "welcome to message center....."   if there is any way to keep the call in the console untile the operator take the call?
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Offline ZuluAlpha

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Re: Nupoint call forwording to mivoice console
« Reply #1 on: November 15, 2017, 02:14:31 PM »
That's a long time for a call to go unanswered (30+ rings). Options might be deployed Call Rerouting of some nature or an Express ACD Group? That's off the top of my head - there may be something obvious I'm not thinking of.
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Offline johnp

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Re: Nupoint call forwording to mivoice console
« Reply #2 on: November 15, 2017, 07:35:39 PM »
I wonder if an attendant rad would help
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Offline sunspark

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Re: Nupoint call forwording to mivoice console
« Reply #3 on: November 16, 2017, 04:19:05 AM »
Hi john ,

What do you mean by attendant RAD ?
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Offline johnp

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Re: Nupoint call forwording to mivoice console
« Reply #4 on: November 16, 2017, 08:08:20 AM »
A recorded announcement that plays after a certain time with a courtesy message
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