Nupoint call forwording to mivoice console

[sunspark]

Hi.
From nupoint mailbox used as call flow. When i forward a call (blind or supervised transfer)  to mivoice console. After 125s ( no answer forward timer)  i have a message "welcome to message center....."   if there is any way to keep the call in the console untile the operator take the call?

[ZuluAlpha]

That's a long time for a call to go unanswered (30+ rings). Options might be deployed Call Rerouting of some nature or an Express ACD Group? That's off the top of my head - there may be something obvious I'm not thinking of.

[johnp]

I wonder if an attendant rad would help

[sunspark]

Hi john ,

What do you mean by attendant RAD ?

[johnp]

A recorded announcement that plays after a certain time with a courtesy message