Recent Posts

91

Mitel Software Applications / Re: MiCC Database SMDR Data Queries

« Last post by fishhead64 on February 24, 2025, 10:11:15 AM »

Is there a single repository for CDR data? We have a hybrid cloud solution across the Reston and Dallas data centers, plus two backups onsite, multiple EX controllers, 20 AX controllers and have struggled with our Call Accounting provider to filter out duplicate call records.

If we wanted to query all the call records across all these devices, is there one single database for it?

92

SIP On Mitel / Re: What are the Parameters configuring Mitel 5320e phone

« Last post by leezhijiang on February 23, 2025, 07:54:05 PM »

I have not tried this, but I just did a backup of my deskphone, altered the display value and saved it on my tftp server I used for firmware. Looks like the name of the file would be MN_macaddress.cfg
The request I saw was mac in capital letters. This did change my display after a reboot

OK. Will try this

93

SIP On Mitel / Re: What are the Parameters configuring Mitel 5320e phone

« Last post by johnp on February 23, 2025, 12:58:37 PM »

Looked further at this and find that running tftp on Apache might be best. I could get http(s) working, but not anything where a user name and password would be required

94

SIP On Mitel / Re: What are the Parameters configuring Mitel 5320e phone

« Last post by johnp on February 23, 2025, 09:27:35 AM »

I have not tried this, but I just did a backup of my deskphone, altered the display value and saved it on my tftp server I used for firmware. Looks like the name of the file would be MN_macaddress.cfg
The request I saw was mac in capital letters. This did change my display after a reboot

95

MiVoice Office 250/Mitel 5000 / MOVED: What are the Parameters configuring Mitel 5320e phone

« Last post by acejavelin on February 22, 2025, 10:14:46 PM »

This topic has been moved to SIP On Mitel.

https://mitelforums.com/forum/index.php?topic=15395.0

96

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« Last post by ralph on February 22, 2025, 01:59:22 PM »

johnp
can you explain how I determine what COS voicemail is using.
I feel like i'm missing a step

Call voicemail internally. See what extension answers.
Then go to the Station Service Assignment form and look it up. 
Then  you can check COS.  You may also need to check the COS of the trunk. You'll find that in the Trunk Attributes form.

But be careful with what you open up. Every time you remove a layer of security you increase the opportunity to be hacked.

Ralph

97

Mitel Software Applications / Re: MiCC Database SMDR Data Queries

« Last post by sarond on February 22, 2025, 08:10:21 AM »

I normally do this differently and look at the raw SMDR data. Text files (zip after certain age) are stored in the Node directory of the PABX, usually Node_1.

So if you look in C:\Program Files (x86)\Mitel\MiContact Center\DataDirectory\Node_01 there will be files starting with "s" followed by date, this is the SMDR file for that date. e.g. s20250221.txt

You might be able to start with that.

98

SIP On Mitel / What are the Parameters configuring Mitel 5320e phone

« Last post by leezhijiang on February 22, 2025, 05:09:23 AM »

Hmm, I am a new user on Mitel series IP phones. Just got 2 unused units from Buyee. I have managed to set it up by downgrading the firmware via TFTP method pointing to someone else TFTP server and set it up via web-based administration page.

I have the below setup

- I have DHCP server running with Option with Code 66 and value pointing to 'http://172.16.30.4/provisioning', which is an Apache server with provisioning directory intended to place those files for provisioning

I am actually interested in knowing the below. I have searched around but no helpful info available

- How do I setup the provisioning files. What is the expected file format and file content with possible parameters (Any documentations available)
- How do I download firmware?

 

99

Mitel MiVoice Business/MCD/3300 / Re: Set up CESID for 911 call from one controller that uses oubound on another

« Last post by lundah on February 21, 2025, 04:58:13 PM »

You may need to set up an emergency route both on the trunk gateway as well as on the trunks between controllers. That's how my setup is configured, at least.

100

Mitel Software Applications / MiCC Database SMDR Data Queries

« Last post by mauka on February 21, 2025, 04:57:24 PM »

I have been asked to pull SMDR data proving whether or not a specific user called specific external numbers on specific days.

I have been struggling with the Data Inspectors tool and went searching for the SMDR data in the MiCC databases. It appears that that data is stored in vw_LC_ReportData view and the tblData_LC_Trace table in the CCMStatisticalData database.

I believe that I have written accurate SQL queries but wanted confirmation that I am looking in the correct place and would also like some documentation on the tables and columns. My reseller support has been unable to coordinate time between me, him, and Mitel support.

Does anyone have experience or documentation on these tables?