Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Hot Line doesn't work with 5302 phone MiVB 9.2

« on: March 31, 2025, 03:16:02 PM »

I looked it up in the feature matrix.
The answer is "No."

Ralph

2

Mitel MiVoice Business/MCD/3300 / Re: Hot Line doesn't work with 5302 phone MiVB 9.2

« on: March 31, 2025, 03:07:02 PM »

I've never used that device but it looks like it's a SIP phone.  In that case, unless you have access to an admin page on the phone itself, I don't think you'll be able to use it as a hotline.

Ralph

3

Mitel MiVoice Business/MCD/3300 / Re: sip password and user pin columns contain *****

« on: March 05, 2025, 09:21:53 AM »

You can't get or see the passwords.  All you can do is reset them.

Ralph

4

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 22, 2025, 01:59:22 PM »

johnp
can you explain how I determine what COS voicemail is using.
I feel like i'm missing a step

Call voicemail internally. See what extension answers.
Then go to the Station Service Assignment form and look it up. 
Then  you can check COS.  You may also need to check the COS of the trunk. You'll find that in the Trunk Attributes form.

But be careful with what you open up. Every time you remove a layer of security you increase the opportunity to be hacked.

Ralph

5

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 21, 2025, 06:50:01 AM »

There are other things that could be causing this as well, like incorrect CLI being sent on the trunk. You would need to get some captures to confirm.

I've see this. The carrier will refuse to pass the call through because it looks like you're spoofing a number you don't own.
If it works when calling the forwarded phone internally but not if calling externally, then it's a high likely hood that's the problem.  Easiest way to tell is to capture the SIP traffic and look at it through Wireshark.

Ralph

6

Mitel MiVoice Business/MCD/3300 / Re: MWI button appearance

« on: February 14, 2025, 06:49:09 AM »

Does the MWI light turn on on the prime line's main phone?
Can you light the light manually using the feature code?

Ralph

7

Mitel MiVoice Business/MCD/3300 / Re: Voicemail Not Picking Up (Mitel 3300)

« on: January 28, 2025, 06:44:07 AM »

I would bet that if you assign "2" to it's Call Forwarding First Alternative option it will work for you.

Ralph

8

Mitel MiVoice Business/MCD/3300 / Re: Mitel Bluetooth Headset Issue with 5330 Deskphone - Initial Use Produces Repeati

« on: January 22, 2025, 11:26:29 AM »

Broken Dial Tone?

Check first to see if the phone is forwarded or has a message waiting.
In maintenance enter "Loc fe ex [extension]"
It will tell you if there are features active on the phone.

Ralph

9

Mitel MiVoice Business/MCD/3300 / User Speed Dial Programming on M695 PKM

« on: January 14, 2025, 03:58:03 PM »

We're trying to evaluate what our options are for new phones.
I've been testing a M695 PKM on a 6940.
On the phone itself I can long press a key and program a speed dial button but this doesn't work on the PKM.
Is that a doable option on a PKM?

MCD 8.0 software.

Ralph

10

Mitel Software Applications / Re: NuPoint Call Directory Call Flow Reports - Automated

« on: January 08, 2025, 09:48:10 AM »

Ralph, did you every get this working? If so do you have any instructions on doing this> I have someone asking for similar things. Thanks, John

Yes, I did. 
Now.... you would think I could remember how I did it.
Here's today's output:

Xxml version="1.1" encoding="UTF-8" standalone="no" ?
 stats startDate="01/06/2025" startTime="07:01:53"
     totalSeconds 66
     numCalls 39
     internalCalls 30
     externalCalls 9
     hourlyTotals
         hour00 0
         hour01 0
         hour02 0
         hour03 0
         hour04 0
         hour05 0
         hour06 0
         hour07 6
         hour08 12
         hour09 1
         hour10 6
         hour11 3
         hour12 3
         hour13 4
         hour14 0
         hour15 3
         hour16 1
         hour17 0
         hour18 0
         hour19 0
         hour20 0
         hour21 0
         hour22 0
         hour23 0
   
     nodes
         001" name="Main Sched" type="Schedule"
             entryCount 39
             exitCounts
                 Off_Hours targetNodeName="After Hours Schedule" 0
                 On_Hours targetNodeName="Day Sched" 39
           
       
         002" name="Bld Txfer Aftr Hrs to Google Num [REDACTED]" type="Blind transfer"
             entryCount 0
           
       
         003" name="Bld Txfer [REDACTED] HlpDsk" type="Blind transfer"
             entryCount 39
           
       
         004" name="Day Sched" type="Schedule"
             entryCount 39
             exitCounts
                 Off_Hours targetNodeName="Bld Txfer Google Number [REDACTED]" 0
                 On_Hours targetNodeName="Bld Txfer [REDACTED] HlpDsk" 39
           
       
         005" name="Bld Txfer Google Number [REDACTED]" type="Blind transfer"
             entryCount 0
           
       
         006" name="After Hours Schedule" type="Schedule"
             entryCount 0
             exitCounts
                 Off_Hours targetNodeName="Bld Txfer Aftr Hrs to Google Num [REDACTED]" 0
                 On_Hours targetNodeName="Blind Xfer to [REDACTED]Key" 0
           
       
         007" name="Blind Xfer to [REDACTED] Key" type="Blind transfer"
             entryCount 0
           
       
   

Note: Created by /etc/cron.daily/send_stats.sh

The actual file to create the magic is a shell program.  /etc/cron.daily/send_stats.sh
It has to be in the /etc/cron.daily directory.

#!/bin/bash
#copy file to stats directory.
#cp /usr/vm/val5/CallFlows/mbox_[MBOX REDACTED]_stats.xml /usr/vm/val5/CallFlows/stats/"$(date +"%m-%d-%y")_CallStats.xml"


cat /usr/vm/val5/CallFlows/mbox_[MBOX REDACTED]_stats.xml | sed 's/<[^>]*\/>//g' | sed 's/<\/[^>]*>//g' | sed 's/[<>]/ /g' | sed 's/node id="//g' > /u$

#adding a note at end of file as a reminder where this shell script resides.
echo "Note: Created by /etc/cron.daily/send_stats.sh" >> /usr/vm/val5/CallFlows/stats/"$(date +"%m-%d-%y")_CallStats.xml"


#send the file via email
cat /usr/vm/val5/CallFlows/stats/"$(date +"%m-%d-%y")_CallStats.xml" | mailx -s "Helpdesk Stats" s[EMAIL REDACTED]

cat /usr/vm/val5/CallFlows/stats/"$(date +"%m-%d-%y")_CallStats.xml" | mailx -s "Helpdesk Stats" [EMAIL REDACTED]


#delete the original file after emailing. This resets the stats.
rm /usr/vm/val5/CallFlows/mbox_[MAILBOX]_stats.xml

11

Mitel MiVoice Business/MCD/3300 / Re: SIP Trunk License "Local Consumption" not updating

« on: January 08, 2025, 09:34:25 AM »

No, that doesn't reflect the number of current calls.
It shows how many trunks are reserved in programming.
I believe the "Consumed" will only increment if Minimum Reserved Call Licenses are programmed in the SIP profile.

Ralph

12

Mitel MiVoice Business/MCD/3300 / Re: Direct Inward Dialing Service

« on: January 06, 2025, 04:08:51 PM »

Maintenance and Diagnostics>>Logs>>Audit Trial Logs

13

Mitel MiVoice Business/MCD/3300 / Re: Direct Inward Dialing Service

« on: January 06, 2025, 03:52:44 PM »

Have you looked through the audit logs?

Ralph

14

Mitel MiVoice Business/MCD/3300 / Re: Float Keys on Mitel 6940 with PKM

« on: January 06, 2025, 03:11:45 PM »

I'm not aware of any 6900 series devices supporting float keys, but you might want to check the documentation to be sure.

I checked the help files first thing. That's where I found the PKM didn't support float keys.  The buttons on the main phone can float, just not on the PKMs.

While I'm still on this thread, there are page buttons on the PKMs. The docs seem to indicate you can use them to switch between three pages. However, I can only ever get to page 1.  Is there a trick to going page 2 or 3?

Ralph

15

Mitel MiVoice Business/MCD/3300 / Float Keys on Mitel 6940 with PKM

« on: January 06, 2025, 02:14:26 PM »

I'm running version 8.0 SP2.
In order to upgrade I need to remove a bunch of 5560 devices.
I thought using 6940s with a PKM would work for that. However, float keys do now work with extensions assigned on a PKM.
My question is: does the latest version of software all PKM keys to float?

Ralph