Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 6930 Settings Key

« on: May 17, 2021, 08:56:08 AM »

Try disabling "Multiline Set Phonebook Allowed" in the Advanced tab of the COS of the phone.

Thanks for that suggestion but it was already set to NO. I might have to change to a different model. Thanks for your help!

2

Mitel MiVoice Business/MCD/3300 / Re: 6930 Settings Key

« on: May 13, 2021, 12:51:29 PM »

Thanks Lundah,

what about access to the corp. directory? Can I limit this or disable it all together?

thanks,

3

Mitel MiVoice Business/MCD/3300 / 6930 Settings Key

« on: May 13, 2021, 11:11:30 AM »

Hello,

Is there away to disable the settings key?

Thanks,

4

Mitel Software Applications / MiCollab 7.3 Inbound Call Notification

« on: November 16, 2020, 09:21:31 AM »

Right now I've got agents working from home using 7.3. and when calls come in they only see the inbound call number. I want to know if its possible for the queue name or number to appear along with the inbound number or have it replace it? Spanish agents don't know when to answer in Spanish vs English. They do have access to Ignite but don't typically have this screen up watching it in real time. That might be our only option but wanted to make sure I wasn't missing something that could be done within MiCollab. 

thanks,

5

Mitel Software Applications / MiCollab 7.3 Agent Not Connecting

« on: July 30, 2020, 03:10:22 PM »

Hello,

I've got agents using MiCollab 7.3 and I use call recording with MiVoice and for the most part everything works fine. These agents are remote on AnyConnect. The following takes place every now and again. Agent call won't record. I go and check devices on MiCollab and it will show the correct mac address along with Enabled but red x under connected. When I look at the PC's UC logs there very generic and talks about device being offline. However, this agent can receive calls and make calls no problem. The only way I can get past this is blow away the MiCollab profile and rebuild it. Once I do that agent shows connected calls get recorded. The agents home connection is fine. What else can I look at or do to get past this issue.

Thanks for any feedback

6

Mitel MiVoice Business/MCD/3300 / UC endpoint vs Generic SIP Device

« on: May 21, 2020, 04:04:47 PM »

Hoping someone could clear up some confusion for me. Working with MiCollab 7.3 softphones and if there setup with UC Endpoint and SIP Device Capabilities 71 it seems like I should be able to do a conference call with 3 people by hitting consult then conference. This isn't working so far and I've given the soft phone 4 multiline keys of their main line. What am I missing? Should I be using generic SIP and 71?

Here's how I understand it.
Generic SIP or UC Endpoint using 71 is for SIP soft phones or SIP physical phone like a Crestron?
If I want to make the soft phone use MiNet then I use a 5020 and create a fake mac and tweak my COS to fit my needs with no SIP Device capabilities setup.

is that accurate?

thanks for any help.

7

Mitel Software Applications / Micollab Advanced Maintenance Event

« on: March 31, 2020, 09:05:25 AM »

Hello,

I received the following logs from MiCollab and cannot find any information on them. How can I unlock the edib database and how did it get locked?

thanks,


rebuildindices.sh skipped due to unexpected locks on edib database
datname | relname | transactionid |      mode       |  locktype  | granted | usename |          query_start          |          age          |  pid
---------+---------+---------------+-----------------+------------+---------+---------+-------------------------------+-----------------------+-------
 edib    |         |               | AccessShareLock | relation   | t       | awc     | 2020-03-27 04:05:17.604714-05 | 4 days 00:15:44.49027 | 25695
 &
    vacuum_nightly.sh skipped due to unexpected locks on edib database

8

Mitel Software Applications / Re: MiCollab 2nd Line Help

« on: March 26, 2020, 11:28:02 AM »

Hello,

Yeah, I did. Turns out you have to add 3 lines at least and that resolved my issue.

9

Mitel Software Applications / MiCollab 2nd Line Help

« on: March 25, 2020, 09:56:32 PM »

Hello,
MiCollab client 7.3
I've been able to setup SIP softphone successfully along with UC Endpoint softphones. In either case I cannot seem to add a second line. I tried adding another DN on the VMCD side with no luck. I haven't been able to find it yet within the documentation. I assume this has to be possible. Any help would be appreciated.

Thanks,
 

10

Mitel MiVoice Business/MCD/3300 / Re: Hot Desking Feature Failed upon Log in

« on: March 11, 2020, 08:39:06 AM »

Thanks.

 

Try the command :

Gdm check...
Gdm repair...

I tried that just now and no luck. I get the same error

11

Mitel MiVoice Business/MCD/3300 / Re: Hot Desking Feature Failed upon Log in

« on: March 10, 2020, 11:58:30 AM »

Hello,

I'm wondering if there was a resolution to this? I'm having the same issue with one of my sets. I run vMCD and all of my phones are programmed off this one controller. The particular extension that gives me the same error produces this when trying to hot desk in with that extension on multiple phones. I've reset the pin and deleted the ext. multiple times and have built is using multigroup and none multigroup. COS is the same as all of my other sets. I've tried coping working hot desk extensions. All with no luck. My log shows me the following 3 logs associated with my issue.

LoginManager::sHandleLogin() -> on dn(1234),mdn(1234) entry is marked as RegDN, reject the login, send mobilityResp (13) msg

Hot Desk : redirect or update failed for *1190

Hot Desk : Login failed at *1190 - Redirect or update issue

thanks,

12

Mitel MiVoice Business/MCD/3300 / 6930 Port Mirroring

« on: January 09, 2020, 10:27:32 AM »

I turned on port mirroring saved my changes and still cannot see packets via WireShark with windows 10. With 5300 series all I did was turn this on and could run WS with no issues. Is there something else I need to do with these phones? I saw they had a firewall setting which I disabled but that did nothing. I also rebooted the phone after I enabled the port mirroring but that just took port mirroring back to disable.

thanks,

13

Mitel MiVoice Business/MCD/3300 / Delay Ring to Headset

« on: November 11, 2019, 08:35:03 AM »

I've got agents telling me their phone rings once then in the headset. They would like this fixed. Initially, I thought it was a COS issue and I put my phone on their COS and experienced the delay myself. I put my phone on my test COS and no delay. I compared the two and found zero differences. I retested with both COS and this time had no delay with either. So is this something I can control or just a timing issue?

thanks,

14

Mitel MiVoice Business/MCD/3300 / SIP dead Air Beginning of the call

« on: October 25, 2019, 09:47:58 AM »

I've got several sites A,B,C that could not be ported over to our primary SIP provider. In those instances I'm having the telco provider RFC those numbers to a DID that is our contact center.  Normal call flow would be you call site A it would ring once then play our greeting. Now when you call site A's number there's dead air in the beginning a quick ring more dead air then you hear no digit was selected and our greeting plays. The no digit response happens if you listen to our greeting entirely and don't select anything. Our SIP provider tells me everything looks good on their end and they can see the call connect to our PBX right away. Nothing's changed on my side so I'm not sure what would introduce this dead air. Any tips would be appreciated.

thanks,

15

Mitel MiVoice Business/MCD/3300 / Re: Cannot log into GUI Constant reboots

« on: October 25, 2019, 09:32:47 AM »

The issue was a bad E2T card supposedly. They replaced this after replacing everything else and it's working now. They tell me there was no logs indicating this before we replaced what we did. I find that hard to believe.