Back in February 2016 we upgraded our 3300 to release 7.0. Soon after the upgrade we starting having issues with call center clients not working and calls not being recorded on Oaisys. Open ticket with my vendor. Found out we had maxed out or mitai monitoring of 2,000. Mitel suggested we upgrade Prairiefrye, Oaisys, IQ, Nupoint, Teleworker and SRC. We did all this and still did not correct issue. Now Mitel suggest we move the controller to a VM which supports 20,000 mitai monitors. Our current voice network will make it very difficult to do this.
Anybody had this issue and know of any options?
Any feedback would be appreciated!
Thanks.