Office 250 UM to gmail

[jtsmith]

We are new to Mitel and have been told that in order to get UM working w/ Gmail Tech Support has to log in every time and change something.
Shouldn't I be able to A. have an acct. setup in Gmail to authenticate w/ and use smtp.gmail.com port 587? or B. just use aspmx.l.google.com
port 25 w/ no username and password?

We have been setting up Enhanced w/ exchange and it's been working great but Gmail has been a thorn in our side.

[dwayneg]

I can't speak for everyone, but I've had good results with the following settings in EMAIL GATEWAY:
Admin E-Mail Address <name>@gmail.com
E-Mail Address <name>@gmail.com
E-Mail Real Name <name>@gmail.com
E-Mail SMTP Port 587
E-Mail SMTP Server smtp.gmail.com
E-Mail System SMTP
E-Mail Username <name>@gmail.com
Gateway Password <password>

[jtsmith]

I would think the same however Mitel has told us that since Google uses something they call a "Server Farm" w/ multiple servers that it might work on one
server but if it hits another it might not authenticate to that one. So they have to log in and make some proprietary changes to make this work, have never
had an issue like this w/ other manufacturer systems.

[acejavelin]

That answer doesn't really make sense... although "Gmail" might have dozens or hundreds of servers, the authentication would be the same regardless.

[jtsmith]

I agree acejavelin, that's just what MITEL is telling us, wanted to see if anyone else had come across it.

thanks

[acejavelin]

To be honest, we have hit and miss issues with Gmail on the 5000... Best fix we have found is have the customer get an email account from their ISP, they typically do not require authentication when the email originates from within their ISP network, makes it quite simple. Remember the 5000 just needs the account as a relay point, it doesn't matter what the customer is actually using for email.

[Frontline]

We have run into this same issue when the customer is using office 365. Authentication would work for one message and then fail for the next. It's a one time fix, but Tier 3 support has to make a change in the Linux to correct whatever the issue is. I've not been able to get a clear explanation from Mitel  as to what change they are making or if there will be some sort of patch in the future