MCD 3300 8.0 MXe Raid alarm shows faulty HDD

[Crowtalks]

I have a 3300 with redundant HDDs (RAID) and I have an alarm showing a faulty hard drive. How do I determine which one it is.

[acejavelin]

I have a 3300 with redundant HDDs (RAID) and I have an alarm showing a faulty hard drive. How do I determine which one it is.

You look at the LEDs on the controller. Look in the technicians handbook, there are LEDs for each drive, the bad one will have a fault/access LED combination of colors and blinking to tell you the problem.

If you replace one, it must be the EXACT same drive, same part number, revision, etc... if you replace it with a slightly different drive it won't work. Typically I suggest replacing the pair if one fails unless you are absolutely positive you have a matching replacement drive.

[Crowtalks]

I have the MXe III and both HDD lights on the back are blinking and are the same color (blue). I found a maintenance command for the RAID and the redundancy and the RAID array doesn't see the second HDD. This is a three week old system and the fault didn't pop up until Friday. The THB states call Mitel for warranty work, so I guess that's my next option.

[acejavelin]

I have the MXe III and both HDD lights on the back are blinking and are the same color (blue). I found a maintenance command for the RAID and the redundancy and the RAID array doesn't see the second HDD. This is a three week old system and the fault didn't pop up until Friday. The THB states call Mitel for warranty work, so I guess that's my next option.

If you can, then I would... Better safe than sorry. Just do a backup while you can.

I have so few systems with RAID, much less actual trouble with them, I just don't work on them enough to know the all the little tricks. Seems everyone does virtual these days.