Author Topic: Cant program MWI on multiple phones for ring group mailbox  (Read 2770 times)

Offline Apersons

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Cant program MWI on multiple phones for ring group mailbox
« on: November 30, 2016, 01:19:45 PM »
ring group 6050 is associated with mailbox 6050. i have setup the mailbox, recorded name and greeting. i can leave messages in the mailbox.

i need mwi on my phones. i try to program as a message key and it wont accept the directory number. i try to program as a MWI key and it says the directory number is in use elsewhere. what am i missing?


Offline lundah

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Re: Cant program MWI on multiple phones for ring group mailbox
« Reply #1 on: November 30, 2016, 01:41:16 PM »
Ring Groups and Hunt Groups can't have an MWI against them, you have to assign another DN as the extension of the mailbox, and program the MWI against that DN.

Online ralph

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Re: Cant program MWI on multiple phones for ring group mailbox
« Reply #2 on: November 30, 2016, 02:57:00 PM »
What I do for hunt groups is (using 5555 as an example):

1 - program 5555 as a button on the phone.
2 create hunt group 25555 that has all of the required members in it.  (I also add 5555. It's not necessary but I do it to give me a clue as to what it's for.
3 - Forward 5555 to 25555 on a busy.
4 - Put an MWI for 5555 on the phones that need it.


Ralph

Offline Apersons

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Re: Cant program MWI on multiple phones for ring group mailbox
« Reply #3 on: November 30, 2016, 03:16:38 PM »
Where do i add the Dn? i put the number in the  telephone directory but got the "this directory number is in use somewhere else" error.

i have ring group 6050 with a mailbox 6050.

ralph, you said program 6050 as a button? what function type? and where do i do the call forwarding?

this is a 3300 mxe3 with embedded voicemail.


 

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