Teledex NDC2105S-N wake-up speed dial with 3300ICP MXeIII server.

[saliou-ab]

Dear all,

I am experiencing a strange behavior with my hotel room phones, despite the configuration that seems to be correct, the wake up call speed dial button is not working.

The chosen button for that speed dial is the memory key number 6 for Teledex NDC-2105S-N model. Can you help to sort out this trouble..

The Hotel/Motel Room Wake up Call From Guest Extension line is configured with *19. If I dial it straight on the dial pad of the phone it works properly; but with the speed dial button it doesn't work.

The Hotel/Motel Room Personal Wake up Call – Set line is configured with **1, if I use this too straight on the phone dial pad it works properly but when use as speed dial doesn't work (setting the wake up time fails).

can someone help?

[ralph]

If it works when you dial it manually then you may have to contact  Teledex tech support for that one.

Ralph

[acejavelin]

I would suggest contacting the vendor who installed these, it sounds like the Quick Keys are programmed incorrectly. These are VoIP SIP terminals, not analog phones, so some special rules apply. The user guide is here: http://www.teledex.com/uploads/4/7/0/7/47077835/iseries_voip_userguide.pdf

On a side note, we usually have quick keys or other pre-programmed keys programmed with fixed speedcall numbers, like 77901-77906 or something similiar, then set everything in the System Speed Call table rather than having feature codes or extensions programmed directly on the set... makes it easy to make changes later when the customer changes something.

[ralph]

On a side note, we usually have quick keys or other pre-programmed keys programmed with fixed speedcall numbers, like 77901-77906 or something similiar, then set everything in the System Speed Call table rather than having feature codes or extensions programmed directly on the set...

That's a good idea.  Not having worked hardly at all with hotels, that's something I don't think I would have thought of.

Ralph

[acejavelin]

On a side note, we usually have quick keys or other pre-programmed keys programmed with fixed speedcall numbers, like 77901-77906 or something similiar, then set everything in the System Speed Call table rather than having feature codes or extensions programmed directly on the set...

That's a good idea.  Not having worked hardly at all with hotels, that's something I don't think I would have thought of.

Ralph

Let's just say my first few hotel's "back in the day" were not done this way... have a couple times where you have to go around and reprogram a speed call button on a few hundred phones and you find a better solution pretty quickly.

[petr.necas]

Hi saliou-ab, could you please post here the phone config? Go to "Config Manage" and under "Backup Configuration" right click on "Right Click here to Save as Config File (.txt)" and save the content to a file.

[saliou-ab]

Sure Petr.

You can find it attached to this post.

[acejavelin]

I don't see any **1 configured, although *19 is properly configured... Dialing *19 from the set works properly yet pressing the speed dial key does not, what happens when you press the speed call key and attempt to continue, do you get an error tone or something?

<PHONE CONFIG MODULE>
Keypad Password    :123
LCD Logo           :Room 110
MWI Number         :4200
Time 12hours       :0
Display Time       :1
Memory Key 1       :
Memory Key 2       :
Memory Key 3       :
Memory Key 4       :
Memory Key 5       :
Memory Key 6       :*19
Memory Key 7       :2504
Memory Key 8       :2000
Memory Key 9       :2000
Memory Key 10      :0
Memory Key HdActive:
Memory Key HdIdle  :

[petr.necas]

I believe it has something to do with the diaplan that seems to be missing in the configuration file. Try to add a rule that matches the codes programmed under the speed dial keys.

We are using folloging config:

<PHONE CONFIG MODULE>
Keypad Password    :
LCD Logo           :Room 201
MWI Number         :1*6
Time 12hours       :0
Display Time       :1
Memory Key 1       :
Memory Key 2       :
Memory Key 3       :
Memory Key 4       :
Memory Key 5       :
Memory Key 6       :1*1
Memory Key 7       :1*2
Memory Key 8       :1*3
Memory Key 9       :1*4
Memory Key 10      :1*5
Memory Key HdActive:
Memory Key HdIdle  :

And the dialplan rules are follwing:

--Digital List--   :
Item1 rule         :1*[1-9]       <---- this one is important!!!!
Item2 rule         :**0[1-9]
Item3 rule         :[1-9]xx
Item4 rule         :0[2-9]xxxxxxxx

[saliou-ab]

I don't see any **1 configured, although *19 is properly configured... Dialing *19 from the set works properly yet pressing the speed dial key does not, what happens when you press the speed call key and attempt to continue, do you get an error tone or something?

Yes you are right acejavelin,

In this Configuration file there is no **1 because I use one code at a time, *19 or **1, this time it is *19 but both of them give the same result.

When dialed on the set for example *1912308110 or **112308110 it works properly and rings at 12:30 AM both of them.

But when used as speed dial it is failing to set. For example: Let's say speed dial=sd if I press on the speed dial button and set the time like this: sd12308110 it is dropping the Configuration I can't here the usual ring as when I've set it on the phone dial pad and it is not ringing when the intended time 12:30 AM.

And if I listen to the controller's port 1754 see below what it displays:

2016-NOV-21     12:30:15 HOTEL      A/Active                  -Info-    PRIMARY    #0030
WAKE-UP:1          8110  11:23   #Set Failed at Extension       8110

[saliou-ab]

I believe it has something to do with the diaplan that seems to be missing in the configuration file. Try to add a rule that matches the codes programmed under the speed dial keys.

We are using folloging config:

<PHONE CONFIG MODULE>

And the dialplan rules are follwing:

--Digital List--   :
Item1 rule         :1*[1-9]       <---- this one is important!!!!
Item2 rule         :**0[1-9]
Item3 rule         :[1-9]xx
Item4 rule         :0[2-9]xxxxxxxx



Thanks Petr for your assistance, but I did not get you clear (I did not understand the dial plan you are talking about.), Can you please be more specific and walk me through the set up you've done on your side to avoid this problem?

Thanks in advance.

[petr.necas]

Sure, in the config file it is in the <TELE CONFIG MODULE> section (at the end - see below), in the web interface navigate to Advanced --> Digital Map.

<TELE CONFIG MODULE>
Dial End With #    :1
Dial Fixed Length  :0
Fixed Length       :11
Dial With Timeout  :1
Dial Timeout value :5
Dialpeer With Line :0
Poll Sequence      :0
Accept Any Call    :1
Phone Prefix       :
Local Area Code    :
IP call network    :.
--Port Config--    :
P1 No Disturb      :0
P1 Mute            :0
P1 No Dial Out     :0
P1 No Empty Calling:0
P1 Enable CallerId :1
P1 Forward Service :0
P1 SIP TransNum    :
P1 SIP TransAddr   :
P1 SIP TransPort   :5060
P1 CallWaiting     :1
P1 CallTransfer    :1
P1 Call3Way        :1
P1 AutoAnswer      :0
P1 No Answer Time  :20
P1 Warm Line Time  :0
P1 Extention No.   :
P1 Auto HandDown   :1
P1 Hotline Num     :
P1 Record Server   :
P1 Enable Record   :0
P1 Busy N/A Line   :0
--Digital List--   :
Item1 rule         :1*[1-9]
Item2 rule         :**0[1-9]
Item3 rule         :[1-9]xx
Item4 rule         :0[2-9]xxxxxxxx

[saliou-ab]

Thanks Petr. I'm going to try this and come back when it is done with the result.

[saliou-ab]

Sure, in the config file it is in the <TELE CONFIG MODULE> section (at the end - see below), in the web interface navigate to Advanced --> Digital Map.

--Digital List--   :
Item1 rule         :1*[1-9]
Item2 rule         :**0[1-9]
Item3 rule         :[1-9]xx
Item4 rule         :0[2-9]xxxxxxxx

Dear Petr,

I tried this suggestion but unfortunately it doesn't work.

I defined the rules as attached, but still if I use my speed dial key it is displaying to me an error message "set failed".

I don't know if my Dial map is correct.

[petr.necas]

hi saliou-ab,
   why are you putting N into the dial plan? The admin guide does not seem to say anything about N character.

For wake up call do you normally dial *19 and then after the call is connected dial more digits or you have to dial the full number at once?