Hello fellow 5000 techs,
We have a customer that is having an intermittent issue, details on the system are:
System Ver: 6.0.9.61
Trunks: SIP
Phones: IP (Combo of 5330, 5320, 5312's)
Voice Mail: Embedded
The issue is when they make calls to their customers/clients (Which pushes out their DID) and if unanswered they end up leaving a message. That person calls them back using the number from their caller ID. But rather than going to the person who called them it goes to another person within the company. I'd like to reiterate that this issue is intermittent so it doesn't happen all the time. I'm working right now to find out the numbers in question and realize I may need to go into the SIP logs to check.
I'm currently fielding any other ideas/suggestions, which is appreciated.
Thanks,
-Iron