Increase the ring time

[cbburro]

Hello, i work in a retail environment and we have pickup groups located through the store.  There is an analog line that is attached to a bell with about 4 phones in each group.  When a call comes into the store it is transferred to a pickup group which triggers the bell. Any one in the group can answer the bell by pressing a few key strokes.  What is happening is if the bell is not answered after 4 rings the call is lost if no one answers the bell.  How can i increase the ring count from 4 to about 8 rings which would give the sales men enough time to answer the bell?  We are currently using a Mitel 3300 MXe.

Thanks,
cbburro

[ralph]

Is the call being forwarded or recalled somewhere?

There are some timer in the COS of the phone.   
- Ring timer
- Call fwd no answer timer

On the transferring device there is also a timer in the COS.
- no answer recall timer

I suspect that it's a no answer recall timer and the call is trying to ring back to the transferring device.
You'll have to do some test to verify that.

Ralph

[cbburro]

No. it just drops,  if someone is calling the store from the outside.  If it is internal, it gets transferred back to where it was transferred from.

[cbburro]

Ralph, i have been looking through the COS options on my server.  I cannot find anything that says ring timer in the options.  Can you tell me where it is located?

[ralph]

It's called "Ringing Timer" under the ringing subsection of the 1st tab.
Default is 180 seconds.

Ralph