Hey Folks!
Background info: Customer with 5 sites, MCDs clustered and a single Nupoint at the main location that has Call Director Mailboxes for each site's respective AAs. Analog lines at each site (boo, i know).
Issue: Remote site will lose internet, basically killing connection to main location's Nupoint that answers calls for all locations. When that happens, callers are getting busy tone.
Is there a way to route the call to the receptionist of a "down" location when that location's link to Nupoint is down?
I've tried creating a phantom and pointing the calls to that phantom with calls rerouted first alt to Nupoint call director and second alt to reception, but it doesn't failover. I've tried using the Intercept Handling form to send calls on Trunk Out Of Service to reception and that didn't work either (long shot at best, since trunk isn't really down).
Any help would be greatly appreciated. I feel like I'm grasping at straws at this point and Mitel hasn't been the most helpful.
