Blocking Calling Number ID

[DevilWAH]

Hi,

I would like to know the different ways you can block the calling number when sending calls out an ISDN link.

On our system it seems to be set so that it strips the calling number out when sending calls out the ISDN line to external numbers, but I want it to send the number as we now have a SBC that links our phone systems together and I want to be able to control the visibility of the calling number on this system rather than the mitel.

Can any one tell me the various places this can get stripped? it seems to be at a globable level. I saw setting in the COS, but I don't see any of these applied from the assignments of clinets and users.

Thank you

[LoopyLou]

Are you speaking of taking an incoming call and then redirecting out the ISDN link or is it an internal party using the ISDN to contact another system via the SDC?

[DevilWAH]

Hi,

Well the set up is

1 X ISDN + 1 X Sip trunk from provided terminate on to a Sonus SBC.

this in turn has one ISDN30 to Mitel (this ISDN use to go out direct to supplier now the Sonus sits in between) and one sip to Lync.

This is what I see,

When I make a call from Mitel system to another Mitel system then the caller is displayed on the hand set.
When I am a call out from the Mitel system to the Lync or external number, on the Sonus logs I see the callingID as jsut "-"
When I make a call from External/Lync to Mitel i see on the Sonus logs both a calling and called ID sent out the ISDN to the Mitel, but I don't see this on the handset.

What I want is when a mitel user calls a Lync user or Lync calls Mitel, either system shows the extension it is coming from. But on the Mitel system it seems apart from mitel to mitle calls every thing comming in or out the ISDN has its calling ID stripped. So I jsut want the Mitel to always display/send the calling ID and I will block it as needed on the Sonus.

[matthew]

You can see the CLI config on the "DID Ranges for CPN Substitution" form. Create one that encompasses all the numbers you need if one doesn't already exist. Something like 5600-5699 1234xxxx would cover 100 numbers, for example. Note the index number. On the CPN Substitution form, select the link you want to configure, then add the index number as a member (and/or remove members that you don't need). Check Help for more in depth assistance.

[DevilWAH]

Hi that worked perfectly thank you very much

[DevilWAH]

One further Questions, it is possible to do calling ID substantiation between extensions on the same Mitel switch? So if EXT 1234 calls 5678 it looks like it comes from 9999.

Thank you

[jrg0852]

Try this, although it may effect the outbound, too:

Assoc. Dir. Numbers

Add

Dir. Num. 1234

CPN Sub.

Assoc. Num. 9999

Then make a test call both internal and external.

[x-man]

jrg; depends on software level; not available on all releases.

[jrg0852]

Thx, X.....very true. Only 5.0 on I think. What soft. ver. are you at, Dev.?

[DevilWAH]

Hi,

Sorry for the delay, we are running a version of 5 will have to check later. I will also check out your posts and see if I can get it to work.

And don't suppose you can tell me how to hide a number from the directory, so should some one search for a user it does not show. Seems as soon as I add a user they are searchable in the directory and I not sure how to stop that?

Cheers

[ralph]

To hid a directory name you can do add a '!' in front of the name.   So "Ralph" becomes "!Ralph".   There's no way to search for a "!"

Ralph

[DevilWAH]

To hid a directory name you can do add a '!' in front of the name.   So "Ralph" becomes "!Ralph".   There's no way to search for a "!"

Ralph

That worked perfect thank you

[DevilWAH]

Try this, although it may effect the outbound, too:

Assoc. Dir. Numbers

Add

Dir. Num. 1234

CPN Sub.

Assoc. Num. 9999

Then make a test call both internal and external.

I tried this but it has not made any difference

I set ext 4136 as the Dir number, and 1368 as the Assoc num.

then called 1394 from the 4136 handset expecting it to show as 1368 but I still see it as 4368.

[ralph]

The associated directory number only works with outbound PRI/SIP calls.
It does not work extension to extension.

I don't think there is a way to keep from showing your internal extension when making extension to extension calls.

Ralph

[sarond]

You can hide your extension to another extension by using a COS option.
Not 100% which one but has something to do with privacy.

Found it, it's "Suppress Delivery of Caller ID Display between Sets"