Voicemail port logging

[dbloor@activepower.com]

Any hints on where to monitor voicemail port usage?

We are having issues where calls forwarded to voicemail do not connect to voicemail boxes and ring back to front desk.

First thought is that we are running up against our licensed number of voicemail ports.

Any time I have been on site to replicate the issue...all calls connect.

Daniel

[jrg0852]

I wonder if it's a routing timer issue. The exact one to look for I'm going to let someone else chime in on. Thanks.

[ralph]

I'll assume you're using the embedded vm.
There aren't any reports for that.
What you may want to do is take a 5340 and program all the VM lines as buttons on it.
That way you can get a visual to see if all the lines are in use or if you're getting close.

Ralph

[dbloor@activepower.com]

Thanks Ralph, good point on adding the VM ports to a handset to monitor.  Only wish I had an available 5340!

We are using the NuPoint voicemail system.  Our installer has me connected to the vmas via ssh and have issued the "vccs" command.  Am currently watching the traffic to the voicemail system.

Daniel

[ralph]

I know there used to be some reports you could run off of the NuPoint that would show usage down to 15 minute increments per line group.
I don't know if those reports still exist. 
You can look via telnet in the reports section.

Ralph

[lundah]

Line group usage reports are still in NuPoint. In addition, from the text (putty/SSH) console shell, you can type in "vccs" and see a live view of the port status.