Hi,
I have an Auto Attendant which when the Caller selects 2 (for the Service Engineers), currently goes to a Speeddial which then forwards out to an engineer's Mobile/Cellular Phone. Great.
However, the head engineer now wants to be able to select which engineer the Auto Attendant forwards to (as we have around 5 engineers that he wants to take in turns to receive the calls from the Auto Attendant.
Something along the lines of having a general deskphone where he can select which engineer the caller gets forwarded to via selecting a button on the phone?
To confirm, the Auto Attendant should forward to just 1 person, not multiples at the same time. He just wants to be able to select the destination as required that day.
Is anything like this possible on the Mitel 3300?
Many thanks in advance for any assistance