If you're in an area where 7-digit dialing is allowed the long timer is going to kick in...once you dial 7 digits it needs to wait to see if you're going to dial more before trying to route call. Shortening timer will help this, but if a user hesitates in dialing a 10 digit number it will stop waiting and try to process as local. If you are using 7 digits, try this: dial the number, then press pound. This over-rides timer and tells system to route what you've dialed. If this solves it it's time to start reducing the SHORT timer...this is the timer used after a valid number (7 digits) is dialed to wait for additional digits. Long timer is only used until system sees a valid number (7 digits).